Refund Policy

At SkyMarketing Academy, we are committed to your satisfaction with our educational services. This Refund Policy outlines the terms and conditions under which refunds may be issued for courses, mentorship programs, and other services purchased through our website at https://skymarketingbr.com.

1. General Refund Eligibility

We offer refunds under specific circumstances as outlined in this policy. To be eligible for a refund, you must meet all applicable criteria and submit your refund request within the specified timeframes.

1.1 30-Day Money-Back Guarantee

1.2 Refund Timeframes by Service Type

Service Type	Refund Period	Conditions
Single Course Purchase	30 days	Less than 30% completion
All-Access Pass (Annual)	14 days	Limited course access
Mentorship Programs (Monthly)	7 days	Before first session occurs
Mentorship Programs (Prepaid)	14 days	Prorated after first session
Corporate Training	Custom terms	Per agreement

2. Non-Refundable Items and Services

The following purchases are non-refundable under any circumstances:

• Courses or services purchased at a discount of 50% or more (unless specifically stated otherwise)
• Promotional bundles marked as "final sale" or "non-refundable"
• Courses where you have completed more than 30% of the content
• Services where you have received a certificate of completion
• One-time consultations or completed mentorship sessions
• Downloadable resources after they have been accessed or downloaded
• Services purchased more than 30 days ago (except for subscription services)
• Third-party certification exam fees
• Administrative or processing fees

3. Subscription Services

3.1 All-Access Pass

For our annual All-Access Pass:

• Full refund available within 14 days of initial purchase if less than 3 courses accessed
• No refunds after 14 days or if 3 or more courses have been accessed
• Subscription automatically renews annually unless cancelled
• No refunds for renewal charges unless cancelled at least 7 days before renewal date
• Upon cancellation, access continues until the end of the paid period

3.2 Monthly Mentorship Subscriptions

For monthly mentorship subscriptions:

• Refund available within 7 days of first payment if no session has occurred
• After first session, no refunds for current month
• Cancel anytime to prevent future charges
• Cancellation must occur at least 48 hours before next billing cycle
• No prorated refunds for partial months

4. Special Circumstances

4.1 Technical Issues

If you experience technical difficulties that prevent access to course materials and we cannot resolve the issue within 7 business days, you may be eligible for:

• Full refund if issue occurs within the standard refund period
• Extension of course access equal to downtime period
• Transfer to an alternative course of equal or lesser value

Note: Refunds for technical issues require documented evidence of the problem and reasonable attempts to work with our support team to resolve the issue.

4.2 Course Cancellation by Us

If we cancel a course or service you have purchased:

• You will receive a full refund of all fees paid
• Refund processed within 14 business days of cancellation notification
• Alternative course options may be offered at our discretion

4.3 Medical or Emergency Circumstances

In cases of serious medical emergencies or extenuating circumstances that prevent course completion:

• Requests considered on a case-by-case basis
• Documentation may be required (medical certificates, etc.)
• Options may include refund, course extension, or transfer to future session
• Submit requests within 30 days of circumstance occurring

5. How to Request a Refund

6. Refund Processing Details

6.1 Processing Time

Once approved, refunds are typically processed according to this timeline:

• Approval notification: Within 2-3 business days of request
• Refund processing: 7-14 business days after approval
• Bank/card processing: Additional 5-10 business days
• Total time: Up to 25 business days from request to receipt

6.2 Refund Method

Refunds are issued using the original payment method:

• Credit/Debit Card: Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating account
• Alternative methods: May be available in special circumstances (contact support)

6.3 Partial Refunds

Partial refunds may be issued in the following situations:

• Multi-course bundles where only some courses are eligible
• Mentorship programs after sessions have occurred (prorated)
• Technical issues that partially disrupted access
• Special circumstances approved at our discretion

7. Payment Plan Refunds

7.1 Active Payment Plans

If you are on a payment plan and request a refund:

• Refund available only if within standard refund period
• Any installments already paid will be refunded minus completed content value
• Future installments will be cancelled
• Access to course materials will be immediately revoked
• Outstanding balances must be paid if course completion exceeds 30%

7.2 Completed Payment Plans

If you completed all payments on a payment plan:

• Same refund terms apply as single-payment purchases
• Refund calculated based on total amount paid
• Must request within 30 days of final payment

8. Course Access After Refund

Once a refund is approved and processed:

• Your access to the course or service will be immediately revoked
• You will no longer be able to access course materials, videos, or resources
• Downloaded materials must be deleted (honor system)
• Certificates of completion (if issued) become invalid
• Forum and community access will be removed
• You may not repurchase the same course at a discounted rate within 90 days

9. Disputes and Chargebacks

9.1 Chargeback Consequences

If you initiate a chargeback without first attempting to resolve the issue with us:

• Your account will be immediately suspended pending investigation
• All access to current and future courses may be revoked
• We may dispute the chargeback if it violates this policy
• Additional fees may be charged if the chargeback is found to be fraudulent
• Legal action may be pursued for fraudulent chargebacks

9.2 Dispute Resolution

If you disagree with a refund decision:

• Request a review by emailing [email protected]
• Provide any additional documentation supporting your case
• Allow 7 business days for review and response
• Final decisions will be communicated via email

10. Corporate and Group Purchases

Refunds for corporate training or group purchases are subject to:

• Terms specified in the corporate agreement or invoice
• Custom refund policies negotiated at time of purchase
• Minimum 30-day notice for large group cancellations
• Possible administrative fees for processing group refunds

For corporate refund inquiries, contact: [email protected]

11. Promotional and Discounted Purchases

11.1 Sale Purchases

Courses purchased during promotional sales:

• Follow standard refund policy unless otherwise stated
• Sales marked "final sale" are non-refundable
• Discounts of 50% or more may have modified refund terms
• Check specific promotion terms at time of purchase

11.2 Coupon and Voucher Purchases

If you used a coupon or voucher:

• Refund amount equals the actual amount you paid
• Coupon codes are not refunded or reissued
• Vouchers may be restored at our discretion

12. International Purchases

For international customers:

• Same refund policies apply regardless of location
• Refunds issued in original currency of purchase
• Currency exchange rate fluctuations are not our responsibility
• International transaction fees are non-refundable
• Additional processing time may be required for international refunds

13. Exceptions and Special Cases

We reserve the right to:

• Make exceptions to this policy in extraordinary circumstances
• Offer alternative solutions (course transfers, extensions, credits)
• Deny refunds for suspected fraudulent activity
• Modify refund terms for specific courses or services
• Provide store credit instead of refunds when appropriate

14. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we make changes:

• The "Last Updated" date will be revised
• Significant changes will be communicated via email
• Changes apply to purchases made after the effective date
• Existing purchases remain subject to the policy in effect at time of purchase

15. Contact Information

16. Customer Satisfaction Commitment

At SkyMarketing Academy, your satisfaction is our priority. While this policy outlines our formal refund terms, we encourage you to contact us if you're experiencing any issues with our courses or services. We're committed to finding solutions that work for both parties and ensuring you have a positive educational experience.

17. Acknowledgment

By making a purchase from SkyMarketing Academy, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.

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